Waterleaf Studios 2014 Canada Catalog - page 219

| 2014 |
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General Information
Packaging
All awards bubble wrapped for protection and
packaged in a Vanguard Gift Box.
Production Time
Normal production time of Catalog Items is 5-6
working days from approval of artwork or sample
(subject to Inventory availability). Colorfilled or
hand painted awards and Custom Orders will take
longer, depending on the Quantity & Complexity.
Rush Shipments
Shipments requested in less than 5 working days
may be subject to an additional rush charge. Please
contact Customer Service.
Shipping
All shipments are FOB Markham, ON, L6G 1A6.
Orders are shipped prepaid, with shipping charges
added to the invoice.
Air shipments must be confirmed in writing.
Collect or 3rd Party Shipments are subject to $8.00
(G) Handling Fee. Accurate “Bill To” information
required to avoid Chargebacks.
Distributor responsible for all Chargebacks.
$15.00 (G) Fee will apply.
Courier Shipments
To ensure safe delivery by parcel carriers (UPS,
Fedex etc), additional packaging is required. $6.00
(G) per shipping carton will be added to the invoice.
Skid Shipments
Where economical, larger orders will be packed and
shrinkwrapped on a skid for maximum protection.
$20.00 (G) per skid will be added to the invoice.
Split Shipments
When an order is shipped to 2 or more destinations
at the same time, a Split Shipment charge of $8.00
(G) per shipment will apply. Freight Charges not
included. International Shipment charges (if
applicable) will also apply.
Drop Shipments
Multiple identical shipments will be processed at the
following discounted rates:
Shipments
10-49
50-99
100+
Price (G)
$3.00
$2.75
$2.50
Courier Over-Packing Charge $6.00 (G) will apply.
Freight Charges not included.
For discounted rates to apply, complete Drop Ship
details must be supplied in Excel (.xls) format (Call
Customer Service for template).
International Shipments
$25.00 (G) per shipment.
International Shipping Account to be provided. Any
Chargebacks, Duties or Taxes may be billed to the
Distributor up to 90 days or more (Service Charge
$15.00 (G) will apply).
Cancellations
All costs incurred prior to order cancellation will be
charged.
Damages & Breakages
Each item will be carefully packed prior to shipment.
However, due to the nature of the products, damage
may still occur. All claims for damages must first be
made with the carrier. Please notify our Customer
Service department to arrange for replacements.
Sizes & Weights
All award sizes and engraving sizes shown in this
catalog are approximate.
Random Samples
Random samples will be billed at end column
pricing. Credit (excluding freight costs) will be
passed for all samples returned within 30 days.
Please include a copy of your Invoice with returned
samples.
Spec Samples
A Spec Sample of any item in our catalog can be
supplied. Please use regular pricing, setup charges
and shipping. $20.00 (c) run charge per item will
apply.
Payment Terms
30 days net, subject to credit approval.
Visa, MasterCard & Amex accepted at time of
Invoice.
Returns
No return shipments will be accepted without prior
approval. Blank Product approved for return will be
subject to a 15% restocking fee.
Inventory Availability
While every effort is made to maintain all items in
inventory, we cannot be held responsible if any item
is unavailable.
Trademarks
All liability for the proper use of logos or trademarks
rest with the customer. We assume no liability for
trademark or copyright disputes. We reserve the
right to photograph or show as samples, any item
produced by us, without any liability as to
trademark or artwork rights. All logos shown in this
catalog are for display purposes only. No
endorsement of products should be implied.
Guarantee
Defects in materials and workmanship will be
corrected without charge.
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